Frequently Asked Questions

There is no charge for hiring a mobility scooter or wheelchair at the galleria. Just bring along proof of address

For ease call the customer services desk direct & book in advance

If you can't remember your password, please click the "privilege club" link on the left menu of the site. You'll then see a "Forgotten your password?" link which you can click. On the next page, enter the e-mail address that you registered with, and if it's in our database, you'll be asked for the answer to your security question which you chose when you signed up. If your answer correctly matches the answer you specified previously, then you'll receive an e-mail containing a new password.

If you can't remember your answer, we can delete your account and you can re-register. For security reasons we cannot reset your password for you.

The nearest train station is Hatfield, which is a 10 minute bus or taxi trip. The bus stop is located on the same side of the road as the galleria, on the other side of the subway bridge. You can catch an Arriva 300 or 301 bus.  For more information on bus timetables please go to the arriva website or telephone 0870 608 2 608.

You will need to order a taxi. A list of local taxis is available from the Customer Services Desk. The taxi pick up area is at the south entrance (by the bus stops).

There is a job vacancies board located at the Customer Services Desk. You can also check the latest jobs on this website - click "customer information" on the left menu, then "vacancies".

The surface car parks have a height restriction of 2.2 metres.

The multi storey car park has a height restriction of 1.8 metres

No, there is no coach parking at the galleria. However, we do have a coach drop-off point where coaches can drop people off and then pick them up later.

Please go to the Customer Services Desk who will help you. 

Or outside retail hours call 01707 278301 ext 231

There isn't a post office on site, but there is a post box located outside at the south entrance of the centre (by the bus stop). The nearest post office is located Hatfield Town Centre which is about a 10 minute walk away. You are able to purchase books of stamps at Superdrug & Clinton Cards.

If you lose your car park ticket please do the following: - outside of centre hours please call our control room on 01707 256 860 x 231 - during centre hours please go to our Customer Service Desk Lost tickets are charged at the full daily rate of £8.

There is up to 3 hours free parking for disabled patrons in the car parks on site Monday to Sunday, with free parking after 6pm. There are designated car parks: - Outside – located under the bridge (where our restaurants are located) - Multi storey car park – located on levels 3 and 5. What to do once you park your car: - Outside – leave your blue badge (photo ID) and clock (set at the time you arrive) on your dashboard. - Multi storey car park – leave your clock (set at the time you arrive) on your dashboard, bring your blue badge (photo ID) and car park ticket (issued when you enter the building) to the Information Desk. The person on the photo ID needs to present both the blue badge and car park ticket to the Customer Services who will validate their car park ticket.

The retail outlets will be open from 10am - 6pm on Bank Holidays.

No, we do not have a pharmacy on site. We do have a Superdrug at the galleria where you can purchase basic pain killers, plasters and feminine products. This is located on the lower level, between Sleepmaster and Choice At Home

Upper level – on the wall by the Odeon cinema, and in the corridor by Marks & Spencer 

Lower level – outside at the main entrance, opposite Thorntons

There are public toilets (including disabled toilets) at the galleria. They are located in the following places and are signposted as "wc": - Ladies: upper level close to the carpark entrance/exit (level 3) - Men: level 4, up one flight of stairs from the ladies Disabled toilets - upper level next to the ladies - lower level take the corridor by Madhouse

The galleria gift card is sold at the Customer Services Desk located on the upper level beside Marks & Spencer. The gift card is a debit card so is accepted in the majority of our retail outlets, restaurants, cafes and the Odeon cinema.